If possible, we encourage you to make appointments to allow ample time for all patients and scheduled surgical procedures. Emergency cases will always receive top priority, which is why the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Missed Appointment Policy
On September 1, 2018, we are establishing a missed appointment policy.
You will not be charged a fee for your first missed appointment. Our staff will give you a courtesy call to ensure that everything is OK with you and your pet, and we will reschedule your appointment at that time.
If you fail to appear for a second scheduled appointment, you will be charged a $25.00 "missed appointment fee." This fee must be paid prior to your next visit to our facility.
If you fail to appear for a third scheduled appointment, you will be charged another $25.00 "missed appointment fee," and any future visit must take place on a walk-in basis only.
For the safety of all animals in our care, we require that all vaccinations be up-to-date. Also, even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons why we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept:
Our financing plan is through Care Credit. The application for CareCredit can be accessed directly through the link. If you are unable to access their page, you may also fill out an application at our office. It only takes a few minutes to find out whether your application is approved. There is no charge for the application process. A copy of your Florida driver license is required.